Ideal Candidate
We are looking for Support Agents who have:
- Problem-solving mindset;
- Accurate and efficient task execution;
- Professional behavior;
- Coming up with ideas;
- Ability to communicate with team members and with other departments;
- Eager to help the users and to get the maximum satisfaction as this can be a criteria to keep them on our website;
- Fluency in English.
Responsibilities
- Moderating the content posted on our websites;
- Offering support to the user’s issues;
- Curating the ratings;
- Reply to the emails that we receive from users and redirecting the casino managers to the affiliate manager
Benefits
- Hybrid program (3 days/week in our office in Bucharest);
- Performance bonuses;
- Meal tickets;
- Regina Maria Expert Complete private medical insurance;
- Monthly budget for the Online Benefit platform;
- Gift vouchers;
- Other benefits depending on seniority;
- A relaxing and pleasant working environment;
- Team building activities and happy hours.